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Frequently Asked Questions

1. Will my credit card details be safe when purchasing Sympler™ products online?

We offer two methods of payment online Shopify or Paypal. Once you have processed your order, credit card details will automatically be destroyed.

   

2. How long will it take to receive my Sympler™ purchase?

Postage and handling for your order, is arranged through Australia Post nationwide and generally takes 7 business days. Please take into consideration any major Public Holidays at the time of purchase and make sure you get your orders in early for busy times of year such as Christmas and Easter periods, to ensure you receive your package in ample time. However, why not choose our Express Post option when placing your order. This means Australia Post generally guarantees a 3-day delivery time with the exception of small rural areas.

3. Where are the products from the Sympler™ designed?

The majority of the products from the Sympler™ are Australian designed.

4. What will appear on my credit card statement?

SP*SYMPLER will appear on your credit card statement.

5. Do my Sympler™ products have a warranty or a money back guarantee?

All Sympler™ products come with a 30-day money back guarantee and a 12-month warranty.

6. What is the process if I have received a faulty or damaged Sympler™ product?

If you receive a faulty or damaged Sympler™ product please call our office on 02 9387 4141 to speak to one of our representatives to resolve this issue.