Refunds & Returns
SYMPLER® follows strict quality control guidelines. We offer a 30-day money back guarantee, which we will happily apply in the unlikely event that you are unsatisfied with your product.
SYMPLER® also offers a warranty on repairs, should your product require any repairs within 12 months from the date of purchase, we will repair the product free of charge. However, the product must be returned in its original condition, as well as all other accessories and contents. You must also provide us with your proof of purchase and pre-pay the postage for the items to be returned. We advise returning your items via Australia Post as you can take out shipment registration insurance, to protect the products from the risk of theft, loss or damage during transit.
SYMPLER® reserves the right to refuse and accept any parcels that arrive ‘COD’ or have ‘More To Pay’ stamped on them. Any parcels received with these, will be deducted from your refund. Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods.
If you need to return or replace your product please first contact one of our friendly customer service representatives on 02 9387 4100 to discuss the process moving forward or alternatively email.
Any products returned to us without the required information enclosed within the package and a returns approval authorised by a sales representative may result in a replacement or refund not being granted.
Super Sleeper Pro Bed in a Box and Mattress Topper customers have a 120-day money back guarantee.
Within 120 days of purchase if for whatever reason you are not completely satisfied with your Super Sleeper Pro Mattress Topper, please contact one of our friendly customer service representatives on 02 9387 4100 to discuss the process of the return.
To be eligible for a return you must have been sleeping on your topper for 14 days before you can initiate the return. It takes some time for your body to adjust to a new bed so this is why we ask you to trial it for at least 14 days.
You are not eligible for a refund if you have ordered the incorrect size. Furthermore, if the mattress topper has been damaged or stained to the extent that we are unable to donate to charity, you will not be granted a refund.
Please note that if you use the mattress topper for its intended use without damage or stains you will still be eligible for a refund within 120 days of delivery.